Last Updated 9 January 2025

Globe Trotters Travel Group Terms and Consitions

Booking Terms and Conditions

Please read the following Booking Terms and Conditions carefully, as they contain important information about your legal rights, obligations, and available remedies. You must not make any booking unless you understand and agree to these terms.

For the purposes of these Booking Terms and Conditions:

"We", "us", and "our" refer to Untamed Africa Pty Ltd trading as Globe-Trotters Cruise & Touring and its wholly owned subsidiaries.
"GT" refers specifically to Untamed Africa Pty Ltd trading as Globe-Trotters Cruise & Touring.
"You" and "your" refer to the customer, meaning the individual or entity making the booking.

By making any booking, you agree to comply with and be legally bound by these Booking Terms and Conditions. These terms apply to any bookings you make with us, whether in person, over the phone, via email, or by any other means. The contract formed under these Booking Terms and Conditions is solely between you and us, and not between you and any third-party service providers (e.g., airlines, hotels, or tour operators).

We will rely on the authority of the person making the booking to act on behalf of any other traveller(s) included in that booking. This means that the person placing the booking has the authority to bind all travellers to these Booking Terms and Conditions, regardless of whether separate payments are made for individual travellers.

Passports & Visas

All travellers must have a valid passport for international travel. Many countries require at least six (6) months’ validity from the date of return, and some countries require a machine-readable passport. For international travel bookings, you must inform us if your passport has less than six (6) months’ validity or is not machine-readable.

When assisting with international travel bookings, we will assume that all travellers hold a valid Australian passport that is suitable for the relevant destination and transit points. If this is not the case, you must notify us. It is your responsibility to ensure that all travellers have valid passports, visas, and re-entry permits that meet the requirements of immigration and other government authorities. Any fines, penalties, payments, or expenditures incurred as a result of failure to meet these requirements will be your sole responsibility, except to the extent caused by any fault on our part.

We can provide general information about visas, passports, and other travel document requirements that apply to your travel bookings made with us. If required, we can assist in obtaining visas through an external visa advisory service provider (additional fees will apply). We do not guarantee the accuracy or suitability of any information provided by an external service provider and accept no liability for any loss or damage suffered as a result of relying on it, except where caused by our own fault.

United States: Travellers to the United States must obtain an ESTA (or visa). You can find more information and apply at ESTA for U.S.. Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Note that some travellers may not meet the eligibility requirements of ESTA and may need to apply for a visa.
Canada: Travellers to Canada must obtain an ETA (or visa). More information is available at ETA for Canada. Australian passport holders will not be able to enter Canada without a valid ETA (or visa or permit) from 15 March 2016 onwards. Some travellers may not meet the eligibility requirements for an ETA and may need to apply for a visa or permit.

We strongly recommend applying for an ESTA or ETA before booking your airfare if there are any concerns regarding eligibility for these travel authorisations

Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers, or any other documents (whether in electronic form or otherwise) used to confirm arrangements with a travel service provider. Travel documents may be subject to certain conditions and/or restrictions, including (without limitation) being non-refundable, non-changeable, and/or subject to cancellation or other fees. Travel documents cannot be transferred to another person to use.

All airline tickets must be issued in the name of the passport or photo identity holder. Your name on your passport, visa, and other travel documents must match exactly. An incorrect name on a booking may result in an inability to use that booking, cancellation, or the application of additional change and/or cancellation fees. You are responsible for reviewing your travel documents carefully and advising us immediately of any errors in names, dates, or timings.

It is your responsibility to collect all travel documents from us prior to travel. As a general rule, your travel documents will be available for collection two (2) weeks before your departure date, but this may vary depending on your specific arrangements. Please contact us to confirm when your travel documents will be ready for collection.

Please read your travel documents carefully for details on baggage allowances, as these can vary between airlines and countries. Excess baggage (if allowed by your airline) can be costly, and you are solely responsible for any fees incurred for exceeding baggage allowances. We accept no liability for any expenses, fees, penalties, costs, liabilities, damages, or losses associated with baggage allowances and excess baggage.

Travel Insurance

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Your insurance protection should at least include coverage for:

Cancellation
Medical and repatriation expenses
Personal injury and accident
Death
Loss of personal baggage and money
Personal liability insurance

You may be asked to provide evidence of such insurance upon request. Please note that insurance cover offered by credit card companies or through reciprocal medical cover agreements may not be comprehensive. It is your responsibility to ensure that you have adequate coverage.

Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade (DFAT) for all overseas travel. We can provide general information about travel insurance. For specific details about the insurance services and coverage available, including a quote, please refer to the travel insurer’s Financial Services Guide (FSG) and Product Disclosure Statement (PDS).

Travel Advice including COVID-19 (Coronavirus) Guidance

We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You may also register your travel plans with DFAT so that you can be contacted in the event of an emergency.

We strongly recommend that you familiarise yourself with the current status and updates regarding Australia's immigration and border arrangements during the COVID-19 outbreak, available at COVID-19 Home Affairs.

Additionally, you should familiarise yourself with the airline requirements regarding passenger safety, including but not limited to the need for face masks and the need to produce evidence of a negative COVID-19 test for both transit and final destination passengers. This information is subject to change without notice, and we recommend that you update yourself in relation to the relevant airline and government policies for your transit and final destination at each of the following stages:

At the time of booking,
As you approach your travel date,
Immediately before travel.

By choosing to travel during this period, you acknowledge that you may be exposed to COVID-19. It is your responsibility to ensure that you are acquainted with all relevant travel information, including health risks, and that your decision to travel is made based on your own assessment of these risks. You further acknowledge and agree that you assume full responsibility for any risks associated with travelling during this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks.

Full Legal Version: Health

You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel booking, and that you carry all necessary vaccination documentation. Failure to present required vaccination documentation (such as proof of Yellow Fever or COVID-19 vaccinations) may result in denial of entry into certain countries. We recommend that you consult with your local doctor, a travel medical service, or a specialist vaccination clinic before commencing travel. General health advice for the destination you are visiting is also available from the Department of Foreign Affairs and Trade (DFAT) at www.smartraveller.gov.au.

Requests for medical accommodations, including (without limitation) access to power, refrigeration for medical equipment, or the use of mobility aids, are subject to the sole discretion of the travel service provider. The ability to accommodate such requests depends on several factors, including the mode of transport and the local standards at the destination. These requests are beyond our control, and while we will make a file note of your request with the travel service provider, we cannot guarantee that your request will be accommodated. It is your responsibility to follow up directly with the travel service provider, either before or during travel, to ensure your needs can be met.

Prices

All prices are subject to availability and may be withdrawn or varied without notice. A price is only guaranteed once your booking has been paid for in full by you.

Prices quoted may change at any time due to factors outside our control, including but not limited to:

Adverse currency fluctuations,
Fuel surcharges,
Taxes,
Airfare increases.

Please note that any price changes as a result of such factors will affect the total cost of your booking. We advise you to contact us for up-to-date prices before confirming your booking.

Financial Arrangements

We receive remuneration through commissions, financial incentives, and other means (together, "financial arrangements") from booking travel and travel-related products and services on your behalf with third-party travel service providers.

We are not required by law to disclose the nature or value of these financial arrangements.

Deposit and Final Payment

You will be required to pay a deposit or deposits at the time of booking. We will advise you of the amount required. Subject to your rights under the Australian Consumer Law, all deposits are non-refundable for changes of mind or cancellations by you, or if the travel service provider’s terms and conditions specify that your deposit is non-refundable.

If your deposit is refundable, the refund will be contingent upon us receiving the funds from the travel service provider and/or being authorised by the travel service provider to refund your deposit. A deposit will secure your booking or seat; however, the quoted prices may still change prior to the final payment.

Final payment is required no later than six (6) weeks prior to your departure unless otherwise specified. Some airfares or services may require full payment at the time of booking.

Our Change and Cancellation Fees

Subject to your refund and remedy rights under the Australian Consumer Law, any change and cancellation fees that apply to your booking will be outlined in your quote, tax invoice, and/or itinerary (as applicable) and in sections 10 to 14 of these Terms and Conditions.

Payment of any change or cancellation fees via credit card may attract the applicable credit card surcharge.

All bookings are made on your behalf subject to the terms and conditions imposed by the travel service provider. For example, if the provider’s terms include a “no refund” policy, we will only be able to provide you with the remedy offered by the travel service provider (if any), which may include a travel credit instead of a refund.

Travel Service Provider Change and Cancellation Fees

Changed or cancelled bookings for any reason (including matters outside your or our control) may incur travel service provider fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Travel service provider fees may also apply when a booking is changed for any reason, including when tickets or documents need to be re-issued.

Where we incur any liability for a travel service provider change or cancellation fee for any booking that is changed or cancelled for any reason, you agree to indemnify us for the amount of that fee.

If you seek a refund for a changed or cancelled booking for which payment has already been made to the travel service provider, we will not provide a refund until we receive the funds from the travel service provider. This process may take 12 weeks or longer, depending on the provider’s processing time. If we are still holding the funds, we will only provide you with a refund once we are authorised by the travel service provider to process the refund, subject to the provider's change or cancellation policy.

Change or Cancellation by You

If you change any aspect of your booking, we will do our best to accommodate your request, but it may not always be possible. All changes will be subject to any applicable travel service provider fees and any change fees set out in your quote, tax invoice, and/or itinerary (as applicable). You may also be responsible for any increase in pricing that may occur as a result of your change request.

If you cancel any aspect of your booking, you will forfeit your deposit and be required to pay any applicable travel service provider fees and any cancellation fees as set out in your quote, tax invoice, and/or itinerary (as applicable). We will provide you with a refund for any remaining funds (if any). Alternatively, we or the travel service provider may offer you a travel credit for the full amount paid by you without applying any applicable travel service provider fees or our cancellation fees. If your deposit or booking is refundable, this will be subject to us having received the funds from the travel service provider and/or being authorised by the travel service provider to refund your deposit or booking funds.

For instant purchase or non-refundable bookings, if you cancel any aspect of your booking, you will not be entitled to a refund, travel credit, or other remedy from the travel service provider and/or us.

Travel credits are subject to our travel credit terms and conditions (please see section 29 below).

Change or Cancellation by a Travel Service Provider

The following terms apply to cancellations made by a travel service provider, except in the event of unavoidable or extraordinary circumstances (which are addressed in sections 13 and 14 below).

To the extent permitted by applicable law, if your booking is cancelled by a travel service provider, the provider will generally offer you alternative travel arrangements of comparable standard, if available, or a travel credit for the full amount you paid. If the alternative is of a lower value, they will refund the difference in price. Alternatively, subject to the travel service provider’s change or cancellation policy, the provider may offer you a refund for all amounts paid by you in respect of the booking, minus any unrecoverable costs and any applicable fees from the provider or from us.

Unrecoverable costs refer to all reasonable direct and indirect costs the travel service provider and/or we have incurred in relation to your booking. This includes, but is not limited to, payments made to other relevant travel service providers that are non-refundable, such as overseas tour or transfer operators.

For instant purchase or non-refundable bookings, if the booking is cancelled by the travel service provider, you may not be entitled to a refund, travel credit, or any other remedy, subject to the travel service provider’s change or cancellation policy.

Unavoidable or Extraordinary Circumstances

In the event of unavoidable or extraordinary circumstances, a travel service provider may materially modify or cancel your booking as described below.

For the purposes of these Booking Terms and Conditions, "unavoidable or extraordinary circumstances" refers to any cause outside a travel service provider’s reasonable control that could not have been prevented or avoided, even if all reasonable measures had been taken by the travel service provider. This includes, but is not limited to:

War, the threat of war, riots, or civil disturbances
Industrial disputes
Terrorist activity and its consequences
Plagues, epidemics, pandemics, infectious disease outbreaks, or other public health crises (including quarantine or other employee restrictions)
Natural disasters such as volcanic ash, hurricanes, or similar events
Nuclear incidents, fires, or bushfires
Adverse weather conditions (actual or threatened, including snow and fog)
Closed or congested airports, ports, or other modes of transport
Unavoidable technical problems with transport
Unforeseen alterations to transport schedules, transportation disruptions, or cancellations
Domestic and/or international travel restrictions
Changes to travel advisories, health advisories, or quarantines
Changes to immigration, labour, or free-movement laws resulting from BREXIT
Rescheduling of aircraft or boats or other modes of transport
Changes to applicable laws or other government mandates, including evacuation orders and border closures

A material modification is defined as a change that has a significant impact on your booking and causes substantial inconvenience. This may include changes such as altering your departure date, changing your departure point or airport, or altering your departure time by more than twelve (12) hours.

Full Legal Version: Cancellation due to Unavoidable or Extraordinary Circumstances

If your booking is cancelled due to unavoidable or extraordinary circumstances, the travel service provider may offer you a travel credit for the full amount you paid. Alternatively, we may, subject to any applicable hardship policy, offer you a travel credit for the full amount paid.

Travel credits are subject to our travel credit terms and conditions (please refer to section 29 below).

Payments by Credit Card and Debit Card

Any credit card surcharges set out in your quote, tax invoice, and/or itinerary (as applicable) will apply when paying by credit card or debit card.

You authorise us to charge all fees incurred by you in relation to the services provided by us to the credit card or debit card you designate. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately upon demand.

If you choose to save your credit card details with us, they will be securely stored and may be used for future transactions with us, including transactions agreed over the phone or by email. You can choose to remove your saved credit card details at any time.

Payments by BPAY

Please note that BPAY payments take up to three (3) business days to clear. If you are paying by this method, you will need to make the payment at least three (3) business days prior to the actual due date to ensure timely processing. You must notify us once the payment has been made.

Payments by Cheque

Please note that we do not accept cheque payments (excluding bank cheques). If we do allow you to pay using this method, payment must be made at least five (5) business days before the payment due date. You agree not to stop payment of the cheque even if your booking is cancelled for any reason (including due to matters outside your or our control).

You further agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including liability for cancellation fees, before refunding any remaining balance to you.

Taxes

Airline taxes are subject to change and will be confirmed at the time your airline ticket is issued. There may also be local taxes charged at some airports, and these will be your responsibility to pay.

Service Guarantees

Our booking and advisory services come with guarantees under Australian Consumer Law that:

They will be provided with due care and skill;
They will be reasonably fit for the specified purpose;
They can reasonably be expected to achieve the desired result; and
They will be provided within a reasonable time.

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

Agency

We act as an agent for, and sell various travel-related products as an agent on behalf of, numerous transport, accommodation, and other service providers, such as airlines, coach, rail, and cruise line operators, as well as all of our wholesalers. Any booking, advisory, or other services (such as processing a change or cancellation with the relevant travel services provider) that we provide to you are collateral to that agency relationship. We do not act as an agent for, nor are we authorised to enter into any agreement with you on behalf of, GT (Globe-Trotters).

Our obligation to you is to (and you expressly authorise us to) provide booking and advisory services, including making travel bookings on your behalf and arranging relevant contracts between you and travel service providers. While we exercise care in selecting reputable travel service providers, we do not provide the travel services ourselves and have no control over, nor liability for, the services provided by third parties. All bookings are made on your behalf and subject to the terms and conditions, including conditions of carriage, cancellation policies, and limitations of liability, imposed by these travel service providers.

We can provide you with copies of the relevant travel service provider’s terms and conditions upon request. Your legal rights in connection with the provision of travel services are with the specific travel service provider. Except to the extent that a problem is caused by fault on our part, your rights are against that provider and not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services you have contracted, your rights will be against that provider, not us.

Liability

To the extent permitted by law, we do not accept any liability in contract, tort, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense, or inconvenience caused directly or indirectly by the acts, omissions, or defaults—whether negligent or otherwise—of third-party providers over whom we have no direct control, force majeure, supplier insolvency, or any other event beyond our control that could not have been prevented by reasonable diligence on our part.

Our liability will also be limited to the extent that any relevant international conventions (e.g., the Montreal Convention for air travel, the Athens Convention for sea travel, the Berne Convention for rail travel, and the Paris Convention for accommodation) limit the amount of compensation that can be claimed for death, injury, or delay to passengers and for loss, damage, or delay to luggage.

Where our liability cannot be excluded and where it can be lawfully limited, our liability is limited to the remedies required under applicable law (including Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law, and nothing in these Booking Terms and Conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Supplier Insolvency

Without limiting section 22, and for the avoidance of doubt, in the event that a third-party provider is unable to provide you with the product or service you have booked due to insolvency or external administration, subject to your refund and remedy rights under Australian Consumer Law, we have no obligation to reimburse you for the cost of your booking or for any loss or damage you may suffer as a result of such insolvency or external administration.

Special Requirements

Please liaise with us regarding any special requirements you may have for your travel arrangements, such as special meal and seating requests, room type preferences, or disabled access. We will make every effort to accommodate your requests, but cannot guarantee that all special requirements will be met.

Frequent Flyer or Other Loyalty Program

Please provide us with your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. It is your responsibility to check the specific terms of your membership with your frequent flyer or loyalty program to determine whether your booking is eligible for points, status credits, or other benefits, including but not limited to lounge access.

We cannot guarantee that the supplier of your frequent flyer or other loyalty program will credit you with points or provide you with any other benefit for your booking.

Schedule Changes

We recommend that you contact the travel service provider to confirm your scheduled departure time at least twenty-four (24) hours prior to your departure.

Privacy Laws

We are committed to protecting your personal information and agree to handle your personal information in accordance with applicable privacy, data protection, data breach notification, and anti-spam laws ("Privacy Laws"). By providing personal information to us, you consent to us collecting, using, and disclosing your personal information as outlined in these Booking Terms and Conditions and in accordance with all Privacy Laws.

In particular, you agree that in certain circumstances, such as when you request us to book international travel, we are permitted to disclose your personal information to overseas recipients. These recipients may include overseas travel service providers (e.g., airlines, accommodation, or tour providers) with whom you make a booking. These travel service providers will typically receive your personal information in the country where they will provide the services or in which their business is based.

We may also disclose your personal information to service providers who perform services for us both within and outside of Australia, including GT (Globe-Trotters). Generally, we will only disclose your personal information to these entities and/or persons to facilitate your travel booking and/or to enable the performance of administrative and technical services on our behalf.

Where we disclose your personal information to any entity and/or person (including any overseas recipients), you agree that:

In the case of travel service providers or other recipients providing services directly to you, we will not be required to ensure that the recipient complies with Australian privacy laws or be accountable for how they handle your personal information. Your rights related to their handling of your information will be governed by the contract between you and that recipient (which may include their privacy policy).
In the case of travel service providers performing services for us, we will take reasonable steps to ensure the recipient’s compliance with Australian privacy laws.

Where we disclose your personal information to GT (Globe-Trotters), it will handle your personal information in accordance with its Privacy Policy, available at www.globe-trotters.com.au/privacy.

When used in this section, "disclose" includes transferring, sharing, sending, or otherwise making your personal information available or accessible to another person or entity.

Monies Not Held On Trust

You agree and acknowledge that any monies paid by you to us will not be held by us on trust for or on behalf of you, and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

All monies paid by you to us will be a debt due and payable to the travel service provider in accordance with the payment terms agreed with that travel service provider. In most cases, payment will be made to the travel service provider before the services to which the money relates are provided. However, in some instances, payment will be made to the travel service provider after the services have been provided.

In respect of monies paid for flights with an IATA airline, such monies may be held on trust for that IATA airline in accordance with the payment terms agreed with that airline.

If we still hold the monies, we can only provide you with a refund once we are authorised by the travel service provider to process your refund, subject to that travel service provider’s change or cancellation policy.

Travel Credit

All Travel Credits are subject to the following terms and conditions:

Your Travel Credit will be valid for the period notified to you by us in writing when the Travel Credit is issued (the "Term"). You may redeem your Travel Credit with us during the Term. We will continue to review the expiration date of the Term based on the impact of travel restrictions due to COVID-19.

If, at the expiration of the Term, you have not used any portion of your Travel Credit and you request a refund, we will process this refund, provided that we have received the funds from the travel service provider and are authorised by the travel service provider to issue a refund, subject to the travel service provider’s change or cancellation policy. Please refer to your quote, tax invoice, or itinerary (as applicable) for any change or cancellation fees that may apply.

Where you made your original booking with us (in person, over the phone, or via email), the Travel Credit will be held by us and will only be accessible through us when you rebook using your Travel Credit.

A Travel Credit may be used for one or more future travel bookings, and any remaining balance will be held by us in accordance with these Travel Credit terms and conditions.

Booking fees may apply when using your Travel Credit, and you may be charged any applicable fees or charges imposed by the travel service provider you book through us.

Once you have used a Travel Credit for a booking, the terms and conditions set out in these Booking Terms and Conditions will apply to that booking.

Key conditions for Travel Credits:

Travel Credits are non-refundable during the Term but may be refunded in full after the Term expires.
Travel Credits are non-transferable.
Travel Credits are not cash, currency, or stored value, and are not a gift card or store credit product.
Travel Credits cannot be combined with other offers, vouchers, or discounts.
Travel Credits cannot be redeemed for cash or credit unless required by law or in accordance with these terms.
Travel Credits cannot be used or reissued past the Term except at our discretion.
Travel Credits may not be bought or sold. We do not sell Travel Credits.

If you initiate a credit card dispute or chargeback with your bank or credit card company for funds charged for your travel booking, you will not be eligible for a Travel Credit for that booking. We reserve the right to refuse, void, cancel, reject, or hold for review any Travel Credit if we believe a chargeback was initiated for the booking and you have also elected to receive a Travel Credit.

By accepting a Travel Credit, you agree that the Travel Credit is in place of any refund you might be entitled to for cancelling your travel booking under the COVID-19 cancellation policy, our Booking Terms and Conditions, or applicable law. By using the Travel Credit, you agree to these Travel Credit terms and conditions.

Subject to your rights under Australian Consumer Law, by accepting a Travel Credit, you release us from any and all claims and liabilities, including without limitation, related to your travel booking, your inability to complete the travel booking, and any refund or compensation related to the cancellation of your travel booking.

Except where prohibited by law, we reserve the right to refuse, void, cancel, reject, or hold for review any Travel Credit that is mistakenly applied in an incorrect amount, applied or obtained in connection with fraudulent actions, or otherwise linked to the violation of these Travel Credit terms or our Booking Terms and Conditions. We also reserve the right to disqualify you from the Travel Credit offer if we suspect or determine fraud or a violation of these terms.

Modifications of these Booking Terms and Conditions

We reserve the right to modify any of these Booking Terms and Conditions (including the Travel Credit terms and conditions) at any time without prior notice. If changes are made to these terms, the amended terms will be posted on the website, applications, or services, and will become effective upon posting.

The terms and conditions that apply to your booking (including when using any Travel Credit) will be those that are in effect at the time you make the booking.

Governing Law

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right you may have to object to an action being brought in those courts.

Full Legal Version: Acknowledgement

You acknowledge that you are 18 years of age or older and that you understand and agree to the above Booking Terms and Conditions. By paying for a booking, we will take it as confirmation that you agree, accept, and have read these terms and conditions.

Due to the nature of how we take bookings electronically and over the phone, it is not viable to obtain a signature every time, so once you have transacted money on a booking, we will consider that you accept all our terms and conditions.

These terms were last updated on 09 January 2025 by CB